Frequently Asked Questions
General Information
Check-in is from 4:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability, and will incur a $40.00 fee per stay.
Our property offers self check-in, and a front desk is available during business hours. Detailed check-in instructions will be provided prior to your arrival.
Yes, we are pet-friendly. A $125.00 fee applies per stay.
No, smoking is not allowed in or near the building.
Booking & Payment
We accept major credit/debit cards (Visa, MasterCard, AmEx) and other methods if applicable.
Yes, depending on your rate plan. Please refer to your booking confirmation or contact us directly for assistance.
Yes, we are pet-friendly. A $125.00 fee applies per stay.
Absolutely! We offer special rates for group stays or extended bookings. Please contact us for a customized quote. Amenities & Services
Initial Hold Placement: Security deposit authorizations are placed on the guest’s payment method 3 days before their scheduled arrival date. This gives the property advance protection and allows time to address any payment issues before the guest arrives.
Hold Duration by Card Type:
Most card types: 7 complete calendar days from the authorization date
Visa cards: 5 complete calendar days from the authorization date
Standard Release Schedule: Under normal circumstances, the authorization hold will automatically release 2 days after the guest’s checkout date, assuming the entire stay falls within the original hold period.
Extended Stay Scenarios: If the guest’s reservation extends beyond what the original 7-day (or 5-day for Visa) authorization can cover, OR if their stay would extend past the planned 2-day post-checkout release window, the system will:
Automatically release the original authorization
Immediately place a new authorization for the same deposit amount
Reset the timeline with the new authorization following the same schedule
Example Timeline:
Guest checks in Friday, checks out Sunday (2-night stay)
Authorization placed: Tuesday (3 days before Friday arrival)
Authorization expires: Following Tuesday (7 days later)
Planned release: Tuesday (2 days after Sunday checkout)
Amenities & Services
Yes, complimentary high-speed Wi-Fi is available in all units.
Housekeeping is available upon request. Please let us know your preference.
Yes, onsite parking is available for $30.00 per night. Please inquire for details.
Apartment Features
Yes, each unit includes a washer and dryer.
All units include a fully equipped kitchen, bathroom, living area, linens, toiletries, and more to make your stay comfortable.
Yes, each kitchen comes with basic cookware, utensils, plates, and glasses.
Children are always welcome. We offer family-friendly amenities including a fitness center, a courtyard, and a clubroom for relaxation and activities.
We are happy to accept mail and packages on your behalf. Please contact the concierge for more details.
Location & Access
You will receive detailed check-in instructions with a smart lock code 24 hours before your arrival.
We are located close to major landmarks, restaurants, and public transit. A local guide is available in your welcome packet.
Yes, there is a restaurant available. Nooduh Asian Fusion and Bar is located on the ground level.
Still have questions?
Feel free to reach out to our team at [email protected], and we’ll be happy to help!