Frequently Asked Questions

We accept major credit/debit cards (Visa, MasterCard, AmEx) and other methods if applicable.

Most reservations fall under a 14-day cancellation policy. Please contact us regarding special circumstances, and we will review and advise accordingly.

Absolutely! We offer special rates for group stays or extended bookings. Please contact us for a customized quote.

Initial Hold Placement: Security deposit authorizations are placed on the guest’s payment method 3 days before their scheduled arrival date. This gives the property advance protection and allows time to address any payment issues before the guest arrives.

Hold Duration by Card Type:

Most card types: 7 complete calendar days from the authorization date
Visa cards: 5 complete calendar days from the authorization date
Standard Release Schedule: Under normal circumstances, the authorization hold will automatically release 2 days after the guest’s checkout date, assuming the entire stay falls within the original hold period.

Extended Stay Scenarios: If the guest’s reservation extends beyond what the original 7-day (or 5-day for Visa) authorization can cover, OR if their stay would extend past the planned 2-day post-checkout release window, the system will:

Automatically release the original authorization
Immediately place a new authorization for the same deposit amount
Reset the timeline with the new authorization following the same schedule
Example Timeline:

Guest checks in Friday, checks out Sunday (2-night stay)
Authorization placed: Tuesday (3 days before Friday arrival)
Authorization expires: Following Tuesday (7 days later)
Planned release: Tuesday (2 days after Sunday checkout)

Yes, each unit includes a washer and dryer.

All units include a fully equipped kitchen, bathroom, living area, linens, toiletries, and more to make your stay comfortable. If you require any extra supplies, please reach out and we will do our best to fulfill your requests.

Yes, each kitchen comes with basic cookware, utensils, plates, and glasses.

Children are always welcome. We offer family-friendly amenities including a fitness center, a courtyard, and a clubroom for relaxation and activities.

Please note that the building does not have on-site staff or a designated package room. For this reason, we discourage shipping packages to the property, as deliveries cannot be monitored or secured. We recommend using a nearby pickup location or delivery service.